Smart and Skilled Consumer Protection Policy
With Vocational Education under the spotlight for unethical marketing and trading practices it is essential that RTO's have a clear Consumer Protection Policy to ensure they meet the legislative standards of the Australian Consumer Law. It is also a requirement of Smart and Skilled that every Provider has a Consumer Protection Strategy . This Policy and Strategy covers fair trading responsibilities to consumers under Commonwealth and State legislation, Smart and Skilled , AQF and 2016 VET FEE-Help.
This document is included in the Smart and Skilled Kit.
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